Basic Process Operation and Troubleshooting


5 Days

Start Date


End Date





1590 KD

20% discount for group above 5 attendees


This intensive 5-day Troubleshooting Process Operation training course will enable delegates to remain abreast of the latest researched trends, techniques and strategies to improve the condition and performance of their operational process. This hands-on intervention will equip you with the necessary basic knowledge and skills to optimize the function, daily running, and maintenance of the main aspects of the operation, such as demographics, infrastructure, systems and plant.

Delegates will learn and review the core competencies required for successful operation and implementation of an effective operations process against the background of the current global economic downturn. They will complete several in-course assignments, which will enhance their problem solving skills and which will serve as an action plan for improvement. Setting the correct priorities and DOING THE RIGHT THING, makes all the difference to your performance.

Course Objectives:

  • Terminologies; 112 Tools and Techniques for RCFA
  • A modern holistic approach to understanding the operational process
  • Process Maturity Indexing; Planning; and Protocols
  • Exact performance measurement and performance management modeling
  • More than one hundred “Human Factors” as a Source of Error

Who Should Attend?

  • Engineering and Technical Managers and Supervisors from any industry
  • Maintenance Planners and Coordinators
  • Operations and Manufacturing Managers and Supervisors
  • Foremen and Team leaders
  • Plant Engineers and Process System Managers
  • Section Engineers and Planners


Course Outlines:

Review of Basic Modern Operations Practice

  • Review of Modern Operational Practice in the light of the Global Economic  Recession
  • Integration of Maintenance and Production to establish a World Class Operations Department
  • Generic Performance Measurement Model using a 6 point Scale
  • Combining the parameters of Speed; Quality; and Cost; in maintenance performance measurement
  • The 10 point Planning Standard and the role of the Planning Department
  • Variability Analysis
  • Developing effective Strategies  for the Operational Process in order to achieve organizational excellence and continuous improvement

Standard Maintenance Improvement Initiatives

  • Selecting the “Correct” maintenance tactic mix
  • Reliability Centered Maintenance (RCM)
  • Total Productive Maintenance (TPM)
  • Run To Failure (RTF)
  • Condition Based Maintenance (CBM)
  • Time Based Maintenance (TBM)
  • Skills Level Upgrade (SLU)
  • Design Out Maintenance (DOM)

Operational Resource Analysis

  • A “Blueprint” for effective operational practice
  • Resource and Support System analysis with “Gap Analysis
  • Leadership Development and Motivation of  Operations employees
  • The PAS 55 Maintenance Process Standard
  • Principles of Information Management
  • Training, Awareness and Competence

Problem Solving in the Operations Environment

  • Risk identification, assessment and control
  • Theory of Inventive Problem Solving
  • Problem Solving Techniques and application
  • Exercises and Facilitation

Scenario Analysis and Action Plan Development

  • Relationships Scenario Analysis
  • Assessment Assignment
  • Scoring of your Operational Process
  • Understanding the complexity – Putting it all together