Course Overview
This 5-day course is designed to develop effective team leadership skills combined with assertive communication techniques. Participants will learn how to lead teams confidently while expressing ideas and feedback clearly, respectfully, and constructively. The course focuses on building trust, fostering collaboration, managing conflicts, and improving interpersonal communication to enhance overall team performance and workplace relationships.
Course Objectives
By the end of this course, participants will be able to:
- Understand key principles of effective team leadership
- Develop assertiveness skills to communicate clearly and confidently
- Build trust and rapport within teams through open communication
- Manage and resolve conflicts using assertive communication techniques
- Motivate and engage team members for higher performance
- Navigate difficult conversations with confidence and respect
- Foster a positive and inclusive team environment
- Apply communication tools that enhance leadership effectiveness
Who Should Attend
- Team Leaders and Supervisors
- Mid-level Managers responsible for team performance
- Project Managers leading cross-functional teams
- HR Professionals involved in leadership training and employee relations
- Anyone seeking to improve leadership and communication skills
Course Outline
Foundations of Effective Team Leadership
- Characteristics of Successful Team Leaders
- Roles and Responsibilities in Team Leadership
- Understanding Team Dynamics and Motivation
- Self-Assessment: Leadership Style and Impact
Principles of Assertive Communication
- Defining Assertiveness vs. Passive and Aggressive Communication
- Benefits of Assertive Communication in Leadership
- Techniques to Develop Assertiveness
- Interactive Exercise: Practicing Assertive Language
Building Trust and Rapport through Communication
- Active Listening and Empathy Skills
- Providing Constructive Feedback
- Encouraging Open Dialogue and Transparency
- Role Play: Giving and Receiving Feedback Assertively
Conflict Management with Assertiveness
- Recognizing Sources of Conflict in Teams
- Using Assertive Communication to De-escalate Conflict
- Negotiation and Problem-Solving Techniques
- Case Study: Resolving Workplace Conflicts Effectively
Motivating and Engaging Your Team
- Strategies to Inspire Commitment and Accountability
- Communicating Vision and Goals Clearly
- Navigating Difficult Conversations with Confidence
- Action Planning: Enhancing Your Leadership Communication
- Course Wrap-up, Q&A, and Feedback