Course Overview
This comprehensive 5-day course focuses on understanding and managing human behavior in the workplace through the lens of emotional intelligence (EI). Participants will learn how to recognize, understand, and influence behaviors effectively to build stronger relationships, improve team dynamics, and foster a positive work environment. The course integrates behavioral theories with practical EI tools and techniques to help leaders and professionals enhance their interpersonal skills, manage stress, and navigate workplace challenges with empathy and resilience.
Course Objectives
By the end of this course, participants will be able to:
- Understand key behavioral theories and how they impact workplace interactions
- Develop self-awareness and self-regulation through emotional intelligence principles
- Recognize and interpret emotional cues in themselves and others
- Apply effective communication strategies tailored to different behavioral styles
- Manage conflicts and difficult behaviors constructively
- Use EI techniques to build trust, motivation, and collaboration within teams
- Enhance stress management and resilience for better decision-making
- Create action plans for ongoing personal and professional emotional development
Who Should Attend
- Team Leaders and Managers aiming to improve people management skills
- HR Professionals and Coaches involved in employee development
- Professionals seeking to enhance emotional intelligence and behavioral awareness
- Customer service and sales professionals looking to build stronger relationships
- Anyone interested in improving interpersonal effectiveness and workplace harmony
Course Outline
Foundations of Behavioral Management
- Introduction to Behavioral Theories and Models (e.g., DISC, MBTI, Big Five)
- Understanding Behavioral Patterns and Their Impact on Workplace Dynamics
- Assessing Your Own Behavioral Style
- Interactive Activity: Behavioral Style Self-Assessment and Group Discussion
Emotional Intelligence: Concepts and Applications
- Overview of Emotional Intelligence and Its Five Key Components
- The Science Behind EI: How Emotions Influence Behavior and Decision-Making
- Developing Self-Awareness and Self-Regulation
- Practical Exercises: Mindfulness and Emotional Control Techniques
Communication and Emotional Intelligence
- Reading Emotional Cues and Non-verbal Communication
- Adapting Communication Styles to Behavioral Differences
- Active Listening and Empathy Building
- Role-Play Workshop: Handling Difficult Conversations with EI
Managing Conflict and Difficult Behaviors
- Identifying Sources and Types of Workplace Conflict
- Emotional Triggers and How to Manage Them
- Conflict Resolution Techniques Using EI Principles
- Case Studies and Role-Playing: Transforming Conflict into Collaboration
Building Resilience and Sustaining Emotional Intelligence
- Stress Management Strategies and Emotional Resilience
- Motivating and Influencing Others Through Positive Behavioral Management
- Creating Personal EI Development Plans
- Action Planning and Course Wrap-up: Integrating Behavioral Management and EI into Daily Practice