Course Overview
This course is designed to enhance participants’ advanced communication skills and equip them with structured problem-solving techniques. The training focuses on elevating interpersonal communication, critical thinking, and collaborative problem-solving to address complex challenges effectively. Participants will learn how to communicate clearly and persuasively, resolve conflicts, and apply creative problem-solving methodologies in diverse professional contexts.
Course Objectives
By the end of this course, participants will be able to:
- Master advanced communication techniques for clarity and influence
- Apply critical thinking and analytical skills to identify root causes
- Use structured problem-solving frameworks to develop effective solutions
- Enhance collaboration through constructive dialogue and feedback
- Manage conflicts and difficult conversations professionally
- Utilize creativity and innovation in problem-solving
- Develop action plans for continuous improvement in communication and problem-solving
Who Should Attend?
- Managers and team leaders
- Project and program managers
- Customer service and client relationship professionals
- HR professionals and coaches
- Anyone seeking to improve communication and problem-solving skills
- Professionals involved in decision-making and conflict resolution
Course Content
Advanced Communication Techniques
- Enhancing verbal and non-verbal communication
- Persuasive communication and storytelling
- Active listening and powerful questioning
- Building rapport and emotional connection
- Handling difficult conversations with confidence
Critical Thinking and Analytical Skills
- Understanding thinking styles and biases
- Techniques for logical reasoning and evaluation
- Root cause analysis tools (e.g., 5 Whys, Fishbone Diagram)
- Data gathering and interpretation for problem analysis
Structured Problem-Solving Frameworks
- Overview of problem-solving models (e.g., PDCA, DMAIC)
- Defining problems clearly and setting objectives
- Generating, evaluating, and selecting solutions
- Implementing solutions and monitoring outcomes
Collaborative Problem Solving
- Facilitating team problem-solving sessions
- Encouraging creative thinking and innovation
- Managing group dynamics and decision-making
- Building consensus and commitment
Conflict Management and Resolution
- Identifying sources of conflict
- Communication strategies for conflict resolution
- Negotiation and mediation basics
- Turning conflicts into opportunities
Action Planning and Continuous Improvement
- Developing personal and team improvement plans
- Setting measurable goals and tracking progress
- Leveraging feedback for growth
- Course review and practical application exercises