Introduction:
Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates its own unique challenges affecting almost all the responsibilities of the professional administrator. This interactive training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence, and calmness to manage yourself, your work, and your working relationships no matter what the challenges.
Course Objectives:
By the end of the Achieving Administrative Excellence training program, participants will be able to:
Work Smarter and Leverage Their Time to Get Things Done Quicker
Set and Achieve Short- and Long-Term Goals, as well as Arranging Meetings, Projects and Events Successfully
Communicate Confidently and Clearly at All Levels
Present Themselves Professionally in Meetings and Presentations
Organize Themselves, Their Office, and Their Executives More Effectively
Who Should Attend?
This training course is suitable for a wide range of professionals but will greatly benefit:
Office Managers or Coordinators
Executive Secretaries
Administrative Assistants
Administrative Managers
Executive Assistants
Course Outlines:
Mastering your Workload
What is your personal and work vision?
The secrets to working smarter rather than harder
Achieving long and short-term goals through proper scheduling and prioritizing
Setting up administrative systems and procedures that work
Time Management Secrets to adopt and time-wasters to avoid
The latest technology to help you achieve administrative excellence
Essential Communication Skills
Common communication styles
How to be an assertive communicator
How to set boundaries without saying “no”
Understanding different personality types
Dealing with difficult personalities and situations
Emotional intelligence at work
Avoiding ego games and unnecessary conflicts
Working with your Boss and your Team
Managing administrative responsibilities in the virtual workplace
Developing a strategic partnership with your boss
Keeping on top of calendars, appointments, and schedules
Making travel and accommodation arrangements
Preparing the office and tasks for your absence – holiday or lockdown
Organizing, attending, and minuting meetings – online and in-person
Professionalism in the Workplace
Handling the Phone Professionally – avoiding common mistakes we all make
Writing friendly and professional emails
Social media and technology savviness
Mind Mapping for organizing and planning
Event planning – Small and medium-sized project planning basics
Making confident, clear presentations – online or in-person
Maintaining your professional image – even whilst working at home
Self and Stress Management
Managing your responsibilities, roles, resources, and relationships from the inside-out
The power of the sub-consciousness
How to remain motivated and passionate about work in times of uncertainty
Handling stress and pressure and anger at work
Work-life balance – how to achieve it
Taking care of yourself and others without burning out
Where to go from here – continuing professional development