Introduction:
Employees who are engaged are more likely to stay with their organization, reducing overall turnover and the costs associated with it. They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. They build stronger relationships with customers, helping their company increase sales and profitability.
Course Objectives:
By the end of the Employee engagement and Retention training course, delegates will:
- Define the value of employee engagement to an organization and explain it
- Know how to introduce and manage an effective employee relationship program
- Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
- Be able to deal with performance problems and modify the behavior of employees
- Be able to influence the behavior of managers and team leaders
- Be able to operate disciplinary procedures and grievance procedure
- Know how to manage absence
- Understand the role of an Employee Assistance program
Who Should Attend?
Employee engagement and Retention training course, is ideal for:
- Managers who want to know the secrets of employee engagement,
- Employee Relations Specialists
- HR and Personnel Professionals
- Line Managers
- Supervisors and Team Leaders
Course Outlines:
The Core Role of Employee Relations
- The Context
- Change Management
- Understanding the Rationale of ER
- The Core Role of ER: Organizational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
- The Distinction between the Role of ER and the Role of the Manager
- The Impact on Policies and Procedures
- The Psychological Contract
The ER Function in Practice
- Communications
- Team Briefing
- Consultation
- Discipline – Gross Misconduct
- Discipline – Poor Performance
- Appeals
- Handling Sickness Absence
Grievances
- Conducting the Grievance Interview
- Management’s Right to Manage
- Equal Opportunities
- Discrimination
- Equality and Diversity
- Harassment and Bullying
- Motivation
Managing Employee Performance and Engagement
- The Performance Management Process
- Motivation and Goal Theory
- Giving Feedback and Coaching
- Informal Participative Decision-making Programs
- Job Enrichment
- Self-Managed Work Teams
- Quality Circles and Kaizen
- Formal and Informal Consultation Programs
- Employee Assistance Programs
Conflict Resolution – Documentation and Software
- Getting the Best from People
- Techniques for Resolving Conflict
- Conflict Management Programs
- The Ground Rules
- Workplace Investigations
- The Importance of Good Records – consider cloud-based software
- Personal Development Planning