Introduction:
People, in general, can’t work well together without a positive relationship. Your employees, too. Relationship management in the workplace helps build effective teams where employees respect each other, listen to new ideas, and work seamlessly as a team.
Employee relationship management (ERM) is a process organizations take to build healthy relationships. Employee relationship management efforts build morale, connect team members, and identify pain points within the organization. HR teams and leaders applying best practices in conflict resolution and employee engagement creates a safe and interactive workplace culture.
Course Objectives:
By the end of Advanced Employee Relations Course, participants will be able to:
- Review all the aspects of the HR Function in the organization
- Have an influence on the management and employees, with/out authority
- Be a conduit of effective communication between employees and management
- Analyze the performance and give constructive feedback to improve the productivity
- Create an environment of trust and safety
- Strengthen the management and employee relation
- Understand and utilize proper resources and time in creating effective policies
- Managing the expectations of management and competencies of employees
- Create a healthy work culture to increase productivity and reduce employee turnover
- Coach and counsel employees for improved morale and engagement, consistently
- Enable organizational success by empowering employees with KSA (Knowledge, Skills, Abilities) to perform well at job
- Review and provide annual reports and reward the employees
- Suggest corrective measures wherever employees are off the course
- Provide fair and just environment by preventing any discrimination basis biases (conscious /unconscious)
- Become skilled at handling challenging employees, situations and take necessary disciplinary actions, if required
Who Should Attend?
This Advanced Employee Relations Course is ideal for:
- Employee Relations Specialist,
- Leaders and Managers,
- HR personnel, Line Managers,
- HR experts, OD Consultants and Independent consultants,
- Corporate professionals managing people in the business
Course Outlines:
Introduction to Employee Relations (ER)
- Understanding the importance of labor law
- Definition of labor law in employee relations
- Duties and responsibilities and rights of employees
- Duties and responsibilities of employers
Managing Performance of Employees
- Understanding the importance of employee surveys
- How to measure morale surveys?
- Application of subjective and objective data
- Identifying the key indicators in morale surveys
- ER and its role in performance management
- Fair performance management system and its importance
Responsibilities of ER Counsellors
- Understanding the terminology of personal issues
- Methods of counselling
- Understanding the line between coaching and counselling
- Understanding the responsibilities of ER counsellors
- Understanding when to provide counselling and when not to
Grievances vs Complaints vs Whining
- Terminology of grievance, complaints and whining
- Understanding the condition of grievance vs complaints vs whining
- Handling procedures
- Key performance indicators for resolution of grievance
Resolution of Disputes:
- Terminology of a dispute
- Understanding the different types of disputes
- Labor law understanding of disputes
- Resolving disputes
- Ways to resolve disputes, when escalated: when disputes are creating conflicts
- Review of the course and “Question and Answer session”