Course Overview:
This course focuses on equipping professionals with advanced skills and strategies to achieve operational excellence during crises through effective crisis management and contingency planning. It emphasizes preparedness, quick decision-making, resource coordination, and resilient recovery to minimize operational disruption and safeguard organizational assets.
Course Objectives:
By the end of this course, participants will be able to:
- Understand the frameworks and principles of crisis management and contingency planning
- Develop comprehensive contingency plans aligned with business objectives
- Implement effective operational response strategies during crises
- Coordinate resources and communication under pressure
- Evaluate and improve crisis management processes for continuous operational excellence
Who Should Attend:
- Operations managers and supervisors
- Crisis management and business continuity professionals
- Risk management and HSE personnel
- Emergency response coordinators
- Senior leaders responsible for organizational resilience
Course Outline:
Foundations of Crisis Management
- Crisis vs. emergency: definitions and distinctions
- Crisis lifecycle and management phases
- Key principles of operational excellence in crises
Risk Assessment and Business Impact Analysis
- Identifying vulnerabilities and critical processes
- Assessing potential operational impacts
- Prioritizing risks for contingency planning
Developing Contingency Plans
- Components of an effective contingency plan
- Scenario-based planning and what-if analysis
- Resource allocation and backup arrangements
Crisis Response and Operational Control
- Command and control structures during crises
- Decision-making frameworks and escalation paths
- Managing workforce, equipment, and logistics under stress
Communication and Stakeholder Management
- Internal and external communication strategies
- Crisis communication plans and protocols
- Managing media, regulators, and community relations
Training, Exercises, and Continuous Improvement
- Conducting drills, simulations, and tabletop exercises
- Evaluating plan effectiveness and readiness
- Lessons learned and embedding improvements
Post-Crisis Recovery and Resilience Building
- Transitioning from crisis to recovery
- Business continuity integration
- Building a culture of resilience and operational excellence