Course Overview:
This course provides a practical and structured approach to incident investigation in the workplace. It equips participants with the knowledge and tools to identify root causes, implement effective corrective actions, and prevent recurrence. Emphasis is placed on improving safety performance and fostering a culture of learning and accountability.
Course Objectives:
By the end of this course, participants will be able to:
- Understand the importance and objectives of incident investigation
- Apply a systematic methodology to investigate incidents and near-misses
- Identify root causes using proven analysis techniques
- Develop and implement effective corrective and preventive actions
- Document findings and communicate results to stakeholders
Who Should Attend:
- HSE officers and safety professionals
- Supervisors and team leaders
- Operations and maintenance personnel
- Risk managers and compliance officers
- Anyone involved in incident response or investigation
Course Outline:
Introduction to Incident Investigation
- Definitions: incidents, accidents, and near-misses
- Legal and organizational importance
- Objectives and benefits of effective investigations
Incident Reporting and Initial Response
- Securing the scene and ensuring safety
- Preserving evidence and documenting the scene
- Reporting requirements and timelines
Investigation Process and Team Roles
- Assembling the investigation team
- Planning and conducting the investigation
- Interviewing witnesses and collecting data
Root Cause Analysis Techniques
- 5 Whys, Fishbone (Ishikawa) Diagram
- Fault Tree Analysis (FTA)
- Barrier analysis and change analysis
Developing Corrective and Preventive Actions
- Linking root causes to action items
- Prioritizing and validating corrective measures
- Monitoring implementation and effectiveness
Reporting and Communication
- Writing clear and comprehensive investigation reports
- Communicating findings to management and workers
- Using investigation outcomes to improve systems and training
Learning from Incidents and Continuous Improvement
- Trend analysis and incident metrics
- Sharing lessons learned across the organization
- Building a proactive safety culture