Course Overview
This intensive training program equips professionals with the strategic and operational skills needed to anticipate, prepare for, respond to, and recover from risks and crises in organizational settings. The course covers risk assessment methodologies, crisis communication, emergency response planning, and business continuity strategies aligned with international standards (ISO 31000, ISO 22301). Participants will engage in real-world simulations, case studies, and scenario-based exercises to develop actionable crisis management plans.
Course Objectives
By the end of this course, participants will be able to:
- Differentiate between risk management and crisis management.
- Apply ISO 31000 (Risk Management) and ISO 22301 (Business Continuity) frameworks.
- Conduct threat assessments and vulnerability analyses.
- Develop crisis response plans and emergency protocols.
- Master crisis communication strategies for stakeholders and media.
- Implement incident command systems (ICS) for effective coordination.
- Design business continuity and disaster recovery plans.
Who Should Attend
- Risk & compliance managers
- Business continuity & emergency response teams
- Corporate security & safety officers
- Crisis communication & PR professionals
- Government & NGO disaster management personnel
- Senior executives & board members
- Project & operations managers
Course Outlines
Module 1: Foundations of Risk and Crisis Management
- Key concepts: Risk vs. crisis vs. disaster
- Risk appetite, tolerance, and resilience
- ISO 31000 (Risk Management) and ISO 22301 (BCM) overview
- Regulatory and legal considerations
Module 2: Risk Assessment and Early Warning Systems
- Hazard identification techniques (PESTLE, SWOT, Bow-Tie)
- Risk matrices and heat maps
- Early warning indicators and monitoring systems
- Scenario planning and stress testing
Module 3: Crisis Preparedness and Response Planning
- Crisis management team (CMT) roles and responsibilities
- Incident Command System (ICS) structure
- Emergency response protocols (evacuation, lockdown, medical emergencies)
- Tabletop exercises and crisis simulations
Module 4: Crisis Communication and Stakeholder Management
- Media handling and press release strategies
- Internal and external stakeholder communication
- Social media crisis management
- Reputation management post-crisis
Module 5: Business Continuity and Recovery
- Business Impact Analysis (BIA)
- Disaster recovery planning (IT, operations, supply chain)
- Post-crisis review and lessons learned
- Building organizational resilience