Introduction:
It is important to have excellent communication skills in the workplace because this helps with time management and efficiency. The ability to communicate well keeps the staff more focused on meeting deadlines. In so doing, they will be able to manage their time in an effective manner.
Communication and time management skills are the most important quality for an administrative professional, An administrative professional who speaks and communicates well help in shaping a positive image for their company.
This course will enable executive and administrative professionals to improve their communication and time management skills to increase their efficiency and also the efficiency of the company he/she is working or will work.
Course Objectives:
By the end of the Communication and Time Management Skills for Administrative Professionals training course, participants will be able to:
- Learning the skills for face-to-face communication
- Learning the skills for planning a project
- Learning the skills for communication through telephone/teleconferencing
- Learning to conduct meetings efficiently
- Time management skills
- Interpersonal and planning skills
Who Should Attend?
This course is designed for all managers, supervisors, and employees who wish to improve their management time and reduce stress levels in order to enhance their performance at work and in life in general.
Course Outlines:
Importance of Communication Skills and Methodology
- Understanding the importance of communication and interpersonal skills
- Analyzing the obstacles that limit the communication skills
- Overcome disputes at work
- Self-confident communication and building work- relationship
Team Meetings
- Importance of group dynamics and team improvement and management
- Importance of participation and discussions
- Importance of constructive discussions
- Importance of planning and preparation before meetings
- Learning note-taking in meetings and follow-up after meetings
Time Management Skills
- Importance of time management at work
- Methods for efficient time management
- How to control interference at work?
- Importance of making requests and how to manage them.
- Importance and principle of “Code of Professional Conduct” (CPA)
Information Management and Communication Skills
- Methodology of information management
- Importance of meaningful information
- Structure, the layout of the report, and its importance
- Improving grammatical and punctuation skills
- Professional email-writing skills
- Proof-reading and editing
- Importance of written communication skills and it’s different forms
Preparation and Improvement of Presentation
- How to prepare official presentations?
- How to prepare the room before a meeting?
- Improving team-work productivity
- Importance of creative thinking at work
- How to make a case and present it?
- Review of the course and “Question and Answer session”