Course Overview
This practical and interactive course is designed to enhance participants’ ability to communicate clearly, confidently, and empathetically across various workplace situations. It focuses on both verbal and non-verbal communication, active listening, emotional intelligence, feedback delivery, and interpersonal effectiveness.
Participants will explore how to build rapport, manage conflicts constructively, and foster collaboration through improved communication. The course blends theory with real-life applications to support personal and professional growth in any organizational setting.
Course Objectives
By the end of the course, participants will be able to:
- Understand the principles of effective communication and interpersonal dynamics
- Communicate with clarity, purpose, and professionalism
- Listen actively and empathetically to enhance mutual understanding
- Apply emotional intelligence to navigate workplace relationships
- Deliver and receive feedback constructively
- Resolve conflicts using effective communication strategies
- Build rapport, trust, and cooperation in diverse teams
Who Should Attend
This course is ideal for:
- Employees at all levels seeking to improve workplace communication
- Team leaders, supervisors, and managers
- HR professionals and internal trainers
- Customer service representatives
- Anyone working in cross-functional or multicultural teams
Course Outline
- Foundations of Communication
- What is communication? Types and elements
- The communication process: sender, message, medium, receiver, feedback
- Barriers to effective communication and how to overcome them
- Verbal vs. non-verbal communication
- Interpersonal Communication Essentials
- The importance of interpersonal skills in the workplace
- Building rapport and trust
- Adapting communication styles to different personalities
- Respect, courtesy, and professional etiquette
- Active Listening Skills
- The difference between hearing and listening
- Techniques for active and reflective listening
- Listening without judgment or interruption
- Demonstrating understanding and empathy
- Emotional Intelligence in Communication
- Overview of emotional intelligence (EQ)
- Self-awareness and self-regulation in conversations
- Recognizing and responding to others’ emotions
- Using EQ to enhance collaboration and reduce misunderstandings
- Giving and Receiving Feedback
- The role of feedback in personal and team development
- Constructive vs. destructive feedback
- Feedback models (e.g., SBI, BOOST, Pendleton)
- Handling criticism professionally and with confidence
- Conflict Management and Assertiveness
- Common causes of workplace conflict
- Communication strategies for conflict resolution
- Assertive vs. passive vs. aggressive behavior
- Saying “no” respectfully and setting boundaries
- Team Communication and Collaboration
- Communicating in groups and meetings
- Encouraging inclusive and open dialogue
- Resolving communication breakdowns in teams
- Building synergy through positive interaction
- Cross-Cultural and Remote Communication
- Understanding cultural differences in communication
- Navigating language, tone, and gestures in global teams
- Communicating effectively in virtual or hybrid work environments
- Managing miscommunication in digital platforms
- Practical Communication Tools and Exercises
- Role plays, simulations, and case studies
- Self-assessments of communication styles
- Communication improvement action plans
- Personal development tips for lasting behavior change