Course Overview
As the risk stakes increase in our uncertain world, the requirement to plan ahead for crisis has never been greater. If you are undecided where to begin or require a refresher on latest international best practice, then I can think of no better place than attending this new training course. It will assist and guide you to understand the nature of crises, how to get the utmost from your response team and crucially, how you respond as a leader. This includes how you manage yourself, your team and the stress and emotions encountered in a crisis.
It will center on your role as a leader through turbulent times – what interventions to make and when to delegate, this will ensure your team and organization stays positive, productive, and connected.
The training course will highlight:
- The nature of a crises – how they typically pan out – models and stages?
- Human behavior traits – how people respond to crises?
- Command of the Decision-Making process in times of high stress levels
- Leadership interventions, what skills are required to maintain morale and productivity
- How to lead and get the very best out of your teams, the tools, and best practices?
Training Methodology
This dynamic training course is highly-interactive & encourages delegate participation through a combination of lectures, group discussion, practical exercise, case studies, and breakout session designed to reinforce new skills. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. In order to help with establishing individual and business concerns, delegates will be asked to fill pre-course questionnaire.
Who Should Attend?
This training course is extremely valuable for all those professionals who have responsibility for Emergency Response or Crisis Management Teams. For those who aspire to become a leader during a future or potential crisis situation. It is suitable to a wide range of professionals but will greatly benefit:
- Team leaders, Team managers, HSSE Professionals & Project team managers
- Fire & Security Professionals, Process Safety Professionals, HSE staff and supervisor
- Risk / Compliance Management Functions, Internal Audit Functions, Internal Control Functions
- Security / Safety / Facility Management Functions & Governing Body & CEO Level
- Executive Management and Directors, Senior Management and Middle Management
- It also targets senior management levels up to the CEO and Governing Body level involved in the
- Executive Management Team for Crisis Management.
Training Objectives
By the end of this training course, you will have learned how to:
- Identify the potential impact of Crisis, and importantly, how to circumvent it
- Managing your own emotions ensures minimization of stress to yourself & your team
- Proactively plan through the identified stages of crisis management
- Recognize and deal with dysfunctional behavior, often caused by crises
- Create a compelling clear vision to guide people to a future beyond the crisis
Course Outlines
No organization is immune from crisis, recognition of this is essential for leaders to create a crisis-resilient culture.
- Definition and nature of a crisis, how to recognize a crisis-prone organization
- Advising the C-suite of all the potential critical risks
- Reactions to crises – a set of models to help you understand yourself & team
- Personal response to crisis – qualities of leaders in times of crisis – a self-audit
- Leadership skills – Creating a pro-active crisis management culture
- Executive skills – How to manage the “denial-curve”
- Leadership skills – How to avoid “Group-think”
- Example of corporate self-inflicted Crises & Discussion
Dealing with a crisis – the ‘communications’ perspective
- Command and Control Issues. Operational, Tactical and Strategic
- On Scene Crisis Management, essential elements for success
- Reputation Management – Managing the Media.
- Organizing a Press Conference & step by step guidance on how to conduct TV interviews
- BP Press Conferences – What went wrong?
- Exercise: Crisis Communications Strategy
Incident Management & Aftermath
- Alerting and Warning. Case Studies. What can go right and what can go wrong
- Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
- Major Incident Simulation – Role Playing Workshop
- Potential Psychological & Welfare problems in Crisis Management
- How to improve staff morale and confidence in the process
- Questionnaire, are your batteries in good condition?
Basically, leadership in a crisis comes down to the skills, abilities and decision-making of you and your team.
- Rational Human Behavior in a Crisis
- Individual and Collective Psychology in a crisis
- Individual and collective Decision-making in a crisis
- Techniques for managing stress – your own and your team’s
- How different personalities respond to crises and how you can help them through it
- How personal experience can help or hinder your leadership in a crisis
- Working with emotional intelligence in a crisis
Training & Exercising of your Crisis Management Team CMT
- How to build a culture of learning and development during a crisis
- “One size does not fit all” – How to identify “role-specific” training for the CMT
- What Crisis “Drills” can be considered from a provided list
- Investigate the many types of Crises Exercises that are available
- Exercising, selecting the most appropriate type of event and objectives
- Using scenario planning to look at potential future events
- Overview of the Course
- Individual Action Plans
Organizational Impact
This training course will benefit organizations in all business sectors. It will provide tools and techniques to refocus the risk, the response, and the decision-making process towards business survival in a major crisis.
- C-Suite board members awareness of risk identification & crisis management
- Enhancing the qualities of key corporate decision makers
- Enhancing communication skills for and between stakeholders
- Over the horizon scenario planning for future events
- Identifying role specific training for all CMT members