Course Overview
This intensive program equips leaders and operations professionals with methodologies to bridge strategic objectives with operational execution. Participants will master tools to streamline processes, eliminate waste, and create goal-driven operational systems that deliver measurable business results through hands-on simulations and industry case studies.
Course Objectives
By completion, participants will be able to:
- Align operational processes with organizational strategic goals
- Apply Lean and Six Sigma principles to enhance operational efficiency
- Design performance metrics that drive continuous improvement
- Implement process optimization frameworks
- Lead operational excellence initiatives
- Develop change management strategies for process transformation
Who Should Attend
- COOs, Operations Directors, and Plant Managers
- Process Improvement Specialists
- Quality Assurance/Control Managers
- Supply Chain and Logistics Leaders
- Business Unit Heads
- Continuous Improvement Champions
- Professionals transitioning to operations leadership
Course Outline
Module 1: Foundations of Operational Excellence
• The operational excellence-strategy connection
• Key principles of Lean, Six Sigma, and TQM
• The maturity model for operational excellence
• Self-assessment: Current state evaluation
Module 2: Strategic Goal Cascading
• Translating business strategy to operational KPIs
• Hoshin Kanri (Policy Deployment) methodology
• Creating SMART operational objectives
• Workshop: Goal alignment mapping
Module 3: Process Analysis & Mapping
• Value stream mapping techniques
• Identifying process waste (TIMWOODS)
• Bottleneck analysis methods
• Hands-on process mapping exercise
Module 4: Operational Benchmarking
• Competitive benchmarking frameworks
• Best practice adoption strategies
• Performance gap analysis
• Case study: Industry benchmarking
Module 5: Continuous Improvement Systems
• PDCA and DMAIC methodologies
• Kaizen event planning and execution
• Visual management systems
• Simulation: Process improvement workshop
Module 6: Quality Management Foundations
• Cost of quality analysis
• Statistical process control basics
• Error-proofing (Poka-Yoke) techniques
• Quality dashboard development
Module 7: Operational Performance Metrics
• Designing balanced operational scorecards
• Leading vs. lagging indicators
• Data visualization for operations
• Workshop: KPI tree development
Module 8: Change Management for Operations
• Overcoming resistance to process changes
• Stakeholder engagement strategies
• Communication plans for operational changes
• Role-play: Change scenario simulations
Module 9: Technology & Digital Transformation
• Industry 4.0 applications in operations
• Automation opportunities assessment
• Digital performance tracking tools
• Technology implementation case studies
Module 10: Sustaining Operational Excellence
• Creating continuous improvement culture
• Coaching and capability building
• Operational excellence governance
• Personal action planning