Introduction:
Supervising employees or tasks is not a simple matter. Supervisors need a certain set of skills in order to accomplish their jobs efficiently and effectively.
The supervisor is the critical business link between the higher echelons of a business deciding strategy and the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business and meet the needs of the supervised staff. This course trains new or existing supervisors on those essential skills to be successful.
Mastering Supervisory Skills Training course is designed to help delegates understand the initial skills and responsibilities that go with first line management responsibility. The course looks at a combination of skills and behaviors associated with management. Within any internal hierarchy certain behaviors and skill sets are required. In the case of supervisors and managers, this frequently means a change of mind set. Mastering Supervisory Skills course helps people gain the skills required to succeed in the workplace.
Course Objectives:
At the end of this Mastering Supervisory Skills training course, you will be able to:
Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization develop a strategy for enhancing the effectiveness of their teams
Develop a strategy to support and develop the performance of each member of their staff
Review their personal working practices and managerial style
Demarcate between supervisory and the operational roles
Understand and practice basic supervisory skills
Explain how to set and monitor objectives for themselves and their teams
Recognize what motivates them and describe ways to motivate others effectively
Use different communication techniques with their teams
Use an appropriate strategy for task-delegation
Motivate and support their teams to achieve their targets
Demonstrate effective questioning skills
Identify their sources of power and influence
Who Should Attend?
Mastering Supervisory Skills training course, Is ideal for:
Supervisors
Team leaders
Employees who are potential to be promoted to a supervisory position
Persons who want to gain supervisory skills to improve their career
Course Outlines:
The Supervisor’s Role and Competences:
Action planning
Roles and responsibilities of the supervisor
The competency concept – measuring actual behaviors against the model
Understanding organizational culture
Developing a network of relationships and influence
Delegation and Management Style:
Delegation skills and empowerment
Management style – ‘situational’ & ‘differential’ leadership models
Group dynamics and team formation
Conflict and conformity in group situations
Problem-solving and decision making
Managing team meetings
Communication Skills:
Improving communications and relationships
Dimensions of staff performance
Practical motivation
Appraisal – case studies in performance management
Coaching and developing staff – the skills of on-job training
Managing Performance & Relationships:
Assertiveness
People problems and problem people
Constructive criticism – giving and receiving
Discipline
Fundamental principles for time management
Managing time with other people in mind
Planning and priority setting
Interruptions and accessibility
Understanding stress and managing stressed staff
Managing Change and Continuous Improvement:
Concept of continuous improvement
Improving systems and processes
Engaging and enthusing the team
Creative thinking techniques
Implementing change
Influencing skills – making a case and managing the ‘politics’
Action planning