Mac OS Support Essentials 10.12 is a three-day course that gives you a tour of mac OS Sierra and describes the best ways to support mac OS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside mac OS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support mac OS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

o Manage Printers and Scanners
o Troubleshoot Startup and System Issues
o System Troubleshooting

Target Audience

o People who manage computer networks or computer labs that run mac OS
o People who support Mac users

General Objective

• Upon completion of the mac OS Support Essentials 10.12 (Sierra 101) course, students will be able to:
· Use mac OS Sierra tools and resources to troubleshoot mac OS Sierra
· Understand mac OS Sierra features and functionality, including how to find more information about mac OS Sierra
· Prepare for Apple Certified Support Professional (ACSP) 10.12 certification


o Mac OS knowledge
o Basic computer navigation skills

Course outlines

o Install mac OS Sierra
o Update mac OS Software

o Manage User Accounts
o Manage User Home Folders
o Manage Security and Privacy
o Manage User Account Passwords

o Manage File Systems and Storage
o Manage File Vault
o Manage Permissions and Sharing
o Use Hidden Items, Shortcuts, and File Archives

o Manage System Resources
o Use Metadata and File Search Technologies
o Manage Time Machine
o Install Applications

o Manage Documents
o Manage and Troubleshoot Applications
o Manage Basic Network Settings

o Manage Advanced Network Settings
o Troubleshooting Network Issues
o Manage Network Services

o Manage Host Sharing and Personal Firewall
o Troubleshoot Peripherals

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